Shipping Policy

Last Updated: [1/12/2024]

At Nextrend Commerce LLC, we strive to ensure timely and reliable shipping for all orders. Please review our shipping policy for details on processing, delivery, and handling.

1. Shipping Regions

✅ We currently ship to the United States and Europe only.
❌ We do not ship to P.O. boxes or military addresses (APO/FPO/DPO).

2. Processing & Handling Time

✅ Orders are processed within 1-3 business days (excluding weekends and public holidays).
📧 If there are any delays, we will notify customers via email.

3. Estimated Shipping Time & Delivery

📦 Average Delivery Time: 6-10 business days after processing.
🚛 Delivery times may vary due to shipping carrier delays, customs clearance, or high order volume.

4. Shipping Fees

💰 Shipping costs are calculated at checkout based on location and order weight.
👀 Customers can review shipping fees before completing their purchase.

5. Shipping Delays & Lost Packages

📌 If an order is delayed but arrives within 30 days, no refund will be issued.
🚫 If an order does not arrive within 30 days, customers are eligible for a full refund if they request it within 7 days after the 30-day period.
📦 If an order is confirmed lost by the shipping carrier, we will issue a full refund immediately.

6. Damaged Items

🔹 If a product arrives damaged, customers must submit clear photos & a video of the damaged product (not just the package) within 14 days of delivery.
✔ If the damage is confirmed, we will issue a full refund or replacement at our discretion.
📦 In some cases, we may require a return before processing the refund.

7. Return Shipping Policy

📬 If a return is required for a refund, the customer is responsible for return shipping costs.
✉ Customers must contact our support team before sending returns to receive a return address (CJ Dropshipping warehouse or another designated location).
📦 Customers must use a trackable shipping method to ensure safe delivery.
🕒 Refund processing after receiving returns may take up to 60 days.

8. Tracking Numbers & Order Tracking

🔹 Customers can add order tracking at checkout for real-time updates.
📧 Tracking numbers are sent via email once the order is shipped.
🕒 Tracking updates may take 1-3 business days to appear.

9. Incorrect Address or Failed Delivery

❌ Customers must provide accurate shipping details at checkout.
📦 If a package is returned due to an incorrect address, the customer is responsible for additional reshipping fees.

10. Customs, Duties & Taxes (For European Orders)

💰 Customers are responsible for import duties, taxes, or clearance fees imposed by their country.
📌 Nextrend Commerce LLC is not responsible for customs-related delays.

11. Contact Information

For any shipping-related inquiries, please contact us:
📧 Email: nextrend.store@proton.me
🌐 Website Contact Page: https://nextd.store

By placing an order with Nextrend Commerce LLC, you agree to this shipping policy.

🚀 Nextrend Commerce LLC
🌍 https://nextd.store